Rate: $40k/year

Location: Finch & 400

Hours: 7:30 am – 4:30 pm

Type: Full-time; Permanent

What does a Service Coordinator do?

• Answer service calls and questions from customers regarding service and procedures.
• Accurately enter and file information in a timely manner.
• Data entry for Service, Glass, and Windows.
• Handle and follow up on customer complaints, investigating and solving service issues.
• Coordinate scheduling and booking service for customers, homeowners, and Service Technicians.
• Provide up-to-date documentation, quotes, updates for all service arrangements.
• Print copies for Picker to prepare supplies and parts for service calls.
• Accurately record service items, job costing and invoicing in the Service Department.
• Keep accurate records of discussions or correspondence with customers.
• Communicate with other departments and management to resolve problems and expedite work.

What you bring to the table

• At least two years of customer service experience preferably in a window and door or similar environment.
• Strong English communication skills both verbal and written.
• Pleasant telephone demeanor and effective communication skills
• Proven problem-solving skills and decision-making abilities.
• Efficient, excellent attention to detail, and follow- through.
• Highly organized with a positive ‘can do’ attitude.

-AF