Service Coordinator

Full-time, Permanent
400 & Finch, North York
Posted 2 months ago

Rate: $40k/year

Location: Finch & 400

Hours: 7:30 am – 4:30 pm

Type: Full-time; Permanent

What does a Service Coordinator do?

  • Answer service calls and questions from customers regarding service and procedures.
  • Accurately enter and file information in a timely manner.
  • Data entry for Service, Glass, and Windows.
  • Handle and follow up on customer complaints, investigating and solving service issues.
  • Coordinate scheduling and booking service for customers, homeowners, and Service Technicians.
  • Provide up-to-date documentation, quotes, updates for all service arrangements.
  • Print copies for Picker to prepare supplies and parts for service calls.
  • Accurately record service items, job costing and invoicing in the Service Department.
  • Keep accurate records of discussions or correspondence with customers.
  • Communicate with other departments and management to resolve problems and expedite work.

What you bring to the table

  • At least two years of customer service experience preferably in a window and door or similar environment.
  • Strong English communication skills both verbal and written.
  • Pleasant telephone demeanor and effective communication skills
  • Proven problem-solving skills and decision-making abilities.
  • Efficient, excellent attention to detail, and follow- through.
  • Highly organized with a positive ‘can do’ attitude.


Job Features

Job CategoryAdministrator, Customer Service

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