Resource & Information Specialist

Rate: $21/h

Hours: 37.5h/week

Location: 150 Eglinton Ave E, Suite 807

Type: Full-time; Contract

CORE RESPONSIBILITIES (include but not limited to):

Main Duties:

The position provides resources and shares knowledge of TCES programs and services as well as other community services and labour market information to both clients and employers. The individual will be assisting individuals in the resource area of TCES to provide guidance in job search related areas. The individual will be thoroughly knowledgeable about labour market resources and how to apply the labour market information to assist clients job search needs and when to refer unassisted and assisted clients to wrap around supports. This position requires experience in planning, organizing, and delivering and evaluating workshops, information sessions and group intakes that supports client’s employment needs.

• Assisting individuals who access the Resource Centre, helping them with computer proficiency, suggesting effective job search tips, making appropriate referrals to applicable services and interventions according to the Employment Ontario Service Delivery Guidelines
• Assist individuals in computer usage and access to internet-based services, email, online self assessment quizzes/tests, employment preparation, labour market information resources, career development tools, ad employment and training decision making websites.
• Ensures that proper written documentation and details for each file are complete within a timely manner and consistently updated in internal mandated online data systems ready for file audits
• Generates valid job leads with supports and resources to facilitate the hiring of clients with or without incentives
• Plan, organize, facilitate and deliver networking session and employment related workshops
• Develop outreach strategies to partner with community organizations
• Collect community resource information about programs and services and wrap around supports for clients in the GTA
• Initiates and maintains accurate documentation of contacted employers, job leads and any other job development activity for information retrieval
• Assists clients with the provision of resource and information within the TCES Resource Room regarding their job search, including assisting with computer/Internet, and telephone
• Accurately documents client information in the client relationship database system
• Participates in the evaluation of program activities, workshops, information sessions including collection of statistics and feedback.
• Attends meeting/case conferencing and visits agencies to promote TCES services and updates knowledge of changes in programs and resources available to participants
• Works collectively with the team to meet contractual program targets and deadlines
• Attend staff and board meetings as required by the management team

Facilitation

• Conducts Career Decision Making/Career Exploration workshops for assessment of interests and aptitudes, personality, work preference, skills and values, career planning, change and transition, goal setting, labour market information, informational interviewing and individual research on occupations and training suggested by assessments and inventories in group or one on one
• Conducts workshops on effective Job Search strategies (cold calling, job posting analysis, salary negotiation etc.) in group or one- on- one
• Ability to provide one-on-one or small group sessions on employment related workshops (ie. Resume, Interview, Cold Calling, Labour Market Information, LinkedIn, etc)
• Utilize computerized resources to enhance learning outcomes to individuals in the resource centre
• Delivers TCES approved workshop material in a timely and professional manner
• Provides resources and information in groups and one-on-one with clients and are able to apply information to their job search, or to apply for other programs and services
• Uses directories and other resources to teach clients how to research companies and job postings, works collaboratively with team members to develop new appropriate material for workshops
• Seeks feedback on facilitation and continuously incorporates changes based on clients’ needs

Documentation and Reporting

• Participates in staff meetings and assists in fulfilling and implementing the TCES business plan to ensure quality client service targets are being delivered and target outcomes met
• Prepares and submits weekly reports on the number of clients assessed and their results
• Participates in staff meetings/case conferencing to report on progress of each client
• Fulfills all employment service documentation requirements
• Liaise with service providers to make suitable referrals and documents information in our online case management systems and our paper filing system
• Accurately documents and maintains all clients’ interventions and outcomes in files/customized case management database
• Assists with preparation and facilitation of agency events (open houses, job fairs, media events, etc.)
• Develops customized action plans for clients using the results of individual needs assessments
• Conducts exit interviews with participants and service providers to ensure service provided was in accordance with service plans and met the highest standards of TCES.
• Ensures participants complete customer satisfaction surveys to provide feedback on services accessed
• Ensures timely and accurate documentation of service conclusion with the outcomes of client service clearly indicated to be used for reporting to the funder
• Other responsibilities may be assigned by the management team in any areas of service as needed

Community Outreach

• Plans and executes an effective outreach plan targeting appropriate clientele
• Recruits participants and ensures that required number of participants start services to meet the intake numbers required by the funder and to ensure the ongoing viability of the program
• Initiates and maintains documentation of all contacted program applicants’ progress from beginning to end of service
• Develops ideas for outreach and with supervisor’s approval, implements those ideas and maintains such strategies
• Participates in community events, job fairs and such activities to inform jobseekers about TCES and recruit them for the program
• Visits and builds relationships with Community Partners in the area for referrals of participants including Libraries, Community Centers Toronto Community Housing, etc.
• Maintains flexibility to work evenings and weekends as needed.
• Teamwork and Coverage
• Provides coverage for team members to maintain service levels at all times in the areas of customer service, assessment, facilitation, administration and job search support
• Performs any other duties necessary to facilitate the day-to-day operation of the organization and its programmes/services in a manner consistent with TCES’ policies/philosophy and operating guidelines in an efficient and effective manner.

QUALIFICATIONS

• College Diploma or University Degree in Career and Work Counselling, Social Work or equivalent education and experience is required
• Over 2+ years of experience in the areas of career counselling/ facilitation/ community outreach, job retention, job development and job coaching.
• Proficiency in the use of computers: Advanced proficient in Microsoft Office Suite (Word, Powerpoint, Excel,) as well as Zoom, and Outlook 365 applications, LinkedIn, etc.
• Maintains up to date knowledge on industry, labour market trends to support employers and provide related information
• Ability to work with diverse client groups with empathy and sensitivity
• Vocational counselling placement experience with individuals who have multiple barriers will be considered a strong asset
• Able to communicate to all participants, service providers, employers, referral contacts and coworkers in a respectful, positive, and professional manner
• Demonstrates professionalism, tact and diplomacy when facing challenging situations
• Punctual, flexible to work outside of normal business hours when needed, including evenings and weekends if required
• Superior oral and written communication skills in English and second language an asset

APPLICATION PROCESS:
Please submit your resume and cover letter to the Executive Director/Project Manager by October 11 2024 by 5:00 PM at tces@tces.on.ca.