Inbound Disputes Advisor – Bilingual

Posted 2 months ago

Within the Fraud Department, we enable the bank’s strategy by safeguarding our customers and the bank through best in class fraud management, customer, and employee experiences.

  • Full-time opportunities available
  • Hours of Operation : Monday -Friday 8:00 am – 9:00 pm

Role & Responsibilities:

  • Answer incoming calls from customers and respond to merchant dispute-related inquiries
  • Thoroughly review transaction activity with customers and determine whether the transaction is eligible for a claim
  • Obtain necessary details to successfully create a dispute claim
  • Prioritize and process customer requests in a timely man
  • Advise customer of the dispute process and timelines


  • You have strong communication skills in French and English – must be strong verbally -8/10
  • You are flexible to work during the hours of operation
  • You are able to apply your strong analytical skills to make effective decisions
  • You are an active listener, demonstrate empathy to customers, and enjoy building relationships with customers to gain their loyalty
  • You enjoy working in a fast-paced, changing environment
  • You are tech savvy and can navigate between multiple Windows-based application systems
  • You possess great customer service and an analytical eye for details

Why Join Our Company?

  • We value our employees and are fully invested in professional development
  • We offer a competitive compensation and benefits package
  • We recognize, reward, and encourage high-performance
  • Our North York office is bright and modern, is TTC accessible and has free parking for employees
  • We prioritize diversity and inclusion and value every voice
  • Shift: Permanent, ongoing work schedules will be finalized with new employees during the training period.
  • We are committed to providing our employees with a balanced working environment, and your work schedule will be fixed, once assigned; not subject to rotation
  • Training: There will be mandatory full-time training for the first 5 weeks of the position for both part-time and full-time roles (Monday – Friday 8:00 am – 4:00 pm)


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