Inbound Customer Service

Full-time, Permanent
Toronto, Union Station
Posted 2 weeks ago

Rate: $15/h + Retention Bonus

Hour: Monday – Sunday; 5 shifts between 8 am – 10 pm

Location: Union Station, Toronto

Type: Full-time; permanent


  • Ability to effectively communicate in English verbally and written with good to excellent communication skills
  • Minimum of 2 years of customer service experience in a contact centre environment preferred,
  • High school diploma or GED required. College or University Degree preferred.
  • Strong customer service and troubleshooting skill
  • Exceptional telephone etiquette and ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Exceptional conflict resolution, negotiation & problem solving skills, demonstrating flexibility in meeting customer needs while maintaining client objectives
  • Strong work ethic and positive team attitude and interpersonal skills that allow one to work effectively in a diverse working environment.
  • Strong attention to detail
  • Computer literate, including effective working skills of MS Word, Excel and e-mail
  • Proven data entry and typing skills
  • Ability understand written manuals and directives
  • Math & analytical aptitude
  • Ability to adapt to change
  • Ability to efficiently multi-task


  • Health  spending reimbursement plan for you and your family after 90 days of employment
  • Paid training
  • Growth & development opportunities including, on-going Workshops, and Optima’s Leadership Training Program.
  • A Friendly office environment, working in the company of great professional people, who are committed to work as a team to achieve our goals.
  • Flexible team environment, with helpful leaders  ready to provide  extra coaching and training, and helpful team members with options for shift  trades with mutual consent


Job Features

Job CategoryCall Centre

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