Customer Service Representative

Full-time
Toronto, Yonge & Lawrence
Posted 4 weeks ago

Customer Service Representative

Rate: $14/h + Comission

Location: Yonge & Lawrence

Hours: Full Time (Tue – Thur 12 pm – 9 pm; Fri – Sat 8 am – 5 pm)

Employer Overview

The employer is a leading global provider of business process outsourcing (BPO) services, including accounts receivable management, revenue cycle management, and order to cash BPO services. The employer provides services across multiple vertical markets through a combination of voice, chat, email, SMS, voice automation, back-office, social media, and self-help portals. The employer provides services through a diverse global workforce throughout North America, Latin America, Europe, Asia, and Australia. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while accruing tenure with a global company.

Position Overview

As a Customer Service Representative, you’ll help people get their finances in order on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as agents answering calls themselves!

What you’ll be doing

You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include:

In the name of the client, talk to customers over the phone, email or chat to bring resolution to unpaid accounts and answer their questions

Accurately document and update customer records in the computer system

Remain calm and helpful even when dealing with upset customers

Escalate customer complaints and/or calls to your manager when necessary

When requested, process correspondences while following all relevant laws and guidelines

Provide feedback and recommendations to your manager on ways the company can improve

Perform other duties as assigned by your management team

 Why you’ll want to join our team

100% paid training

Performance bonuses

Competitive pay

Health & dental benefits

Retirement savings plan

Paid time off

A great team environment with supportive co-workers

You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown

You’ll feel empowered to do things the right way amid a culture of high personal and business integrity

There’s real opportunity to learn, grow and advance your career (we love promoting from within here)

We’re a strong, global company that truly cares about our local communities

 Who we’re looking for

The best fit for this job is someone who:

High School diploma or General Educational Development (GED) certificate

Bilingual English/Spanish language skill is a plus

Has previous customer service and/or collections experience preferred

Has good computer skills, including Microsoft Office

Possesses excellent communication skills

Cares about helping their customers

Is team-focused

Has the ability to multitask well

Can adapt to a flexible schedule

Is positive and can handle stress

Can maintain the highest level of confidentiality

Work Environment

Office environment.

Ability to lift and/or move 20 pounds with or without accommodation.

Posting Expiry Date: Ongoing

-ML

Job Features

Job CategoryCall Centre, Financial Services

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