Field Mobility Associate

Full-time, Seasonal
Toronto, Travel Required
Posted 1 month ago

Rate: $18-19/h

Location: Travel Required Around Toronto

MUST HAVE DRIVERS LICENSE

Hours: 40h/week

Type: Full-time; Seasonal

Our Field Mobility Associates make sure our bikes are in the right place at the right time. Our associates work independently and as a team with the Field Operations team. The Field Mobility Associate duties involve:

  • Perform a pre-and post-inspection of the rebalancing vehicle and address any issues with the Field Operations team.
  • Follow instructions, load, unload, drive, and dispatch bikes effectively.
  • Retrieve inoperative bicycles by direction or via inoperative bicycle software.
  • Inspect docking stations for operability, safety, and cleanliness.
  • Maintain the area around bike stations as needed to allow members to use the service seamlessly.
  • Set the highest standards when interacting with current and potential customers.
  • Collaborate with the Field Operations team to constantly improve the system and escalate any issues to dispatch.
  • Perform light maintenance functions such as refilling receipt paper and removing graffiti.
  • Ability to operate a variety of vehicles with/without a trailer attachment) and use bicycles and/or public transportation for travel.
  • Drive a variety of vehicles (large van, cube van, pick-up truck with a trailer) to redistribute bikes as needed based on real-time demand data.
  • Load and unload vehicles with bikes. Communicate with dispatchers and follow instructions delivered through our dispatch software.
  • Evaluate bike safety and bike station condition, and report issues to dispatch as needed.
  • Maintain knowledge of the system to provide excellent customer service to current and potential customers in the field.
  • Be able to perform repetitive work and lift up to 50 pounds.
  • Work as a team player with a strong work ethic, be punctual, reliable, and have a positive attitude.
  • Must be willing to work in all weather conditions all year around.
  • All personnel may be required to perform duties outside of their normal responsibilities to accomplish company key performance indicators (KPI).

REQUIRED SKILLS AND EXPERIENCE

  • Must possess a valid Class G driver’s license and have a clean driver’s abstract.
  • Drive to learn and develop skill sets.
  • Familiarity with the City of Toronto, local Toronto routes and previous driving experience will be considered an asset.
  • Must be physically fit, able to do repetitive work, and lift to 50 pounds.
  • Must be tech-savvy and have an aptitude to learn and utilize new technologies.
  • Must be willing to work in all weather conditions all year around.
  • Must have good communication and multi-tasking skills.
  • Experience in customer service-Interact with customers in a professional and courteous manner.
  • Ability to work under pressure and in a fast-paced environment with exceptional organizational abilities, task prioritization, and multi-tasking skills.
  • Experience in operating trailers and forklifts will be considered an asset.

ADDITIONAL INFORMATION

  • All personnel may be required to perform duties outside of their normal responsibilities to accomplish company key performance indicators.
  • Shift Transit Inc. Toronto is committed to fostering a positive and progressive culture with a workforce that is representative of the population it serves. Applications from women, Aboriginal peoples, persons with disabilities and visible minority group members are encouraged.
  • Shift Transit Inc is an equal-opportunity employer, committed to fostering a positive and progressive culture with a workforce that is representative of the population it serves.

-AF

Job Features

Job CategoryField Mobility Associate

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