Customer Service Representative

Posted 1 month ago

Duties/Responsibilities:

  • Answer incoming customer calls/ emails/social media queries with regard to product delivery, billing concerns and general queries
  • Respond to customer questions and objections utilizing established service de-escalation techniques and endeavor to provide resolutions the first time around
  • Maintain a high level of professionalism and build a positive rapport with each and every customer 
  • Update customer information in the customer service database after each customer interaction
  • Work with the management team to stay updated on product knowledge and stay updated on any changes in company policies 
  • Make a positive impact on the company’s bottom line by problem solving and turning frustrated clients into repeat customers 
  •  Exercise retention efforts when appropriate 

Qualifications:

  • Must be at least 18 years of age to work
  • Avility to type at least 25 words per minute
  • Flexible schedule – with 24/7 availability
  • Overnight premiums from 10 pm to to 6 am
  • High school or GED completed
  • Excellent command of English required

What our company offers:

  • Hourly Pay with the opportunity to earn bonuses based on performance or through our employee referral
  • program.
  • An employee assistance program which provides excellent medical, dental and benefits plans
  • Internal career advancement opportunities
  • Several discounts used on various services (Gym, Costco, etc.)
  • Paid Training

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the
selection process we are committed to accommodating you to best meet your needs.

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