Customer Service Consultant

Posted 4 weeks ago

Location: North York

Responsibilities:

  • Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
  • Deliver reliable solutions to our customers with a sense of urgency and sound judgment and drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
  • Complete accurate transactions in a timely manner
  • Incorporate feedback on a regular basis, to improve your personal and professional development
  • Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)
  • Embrace change in a fast-paced, performance-driven team environment

 Minimum Qualifications:

  • Completed high school diploma or higher
  • Available to work on a flexible schedule: days, evenings and weekends to meet customer demand
  • Excellent active listening and communication skills
  • Customer Champion: passionate about providing world-class customer service and sales solutions
  • Strong problem-solving skills and ability to deal with customers tactfully and effectively in a fast- paced environment

Minimum Qualifications:

  • Strong computer skills (Windows and internet navigation) and comfort working with wireless devices
  • Punctual and committed to work schedules

Preferred Qualifications:

  • Experience in telecommunications role
  • Post-secondary diploma/degree an asset

Employer Rewards:

  • Competitive base salary + performance based commissions
  • Comprehensive benefits program
  • 50% Rogers Employee Discount
  • Rogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan)
  • Career pathing & organic growth opportunities to build a career

-TK

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