Customer Service Agent

Full-time, Permanent
Remote & Work-from-home
Posted 4 weeks ago

Rate: $14.50-17 + Performance Bonus or Comission

Hours: 40h/week

Location: Remote/Work-from-home

Type: Full-time; Permanent

Job Description

Are you passionate about making a difference in people’s lives and homes? Do you enjoy a fast-paced environment where you can provide excellent customer service?

Teleperformance is the worldwide leader in customer experience management. We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Responsibilities:

  • Answer incoming customer calls/ emails/social media queries with regard to product delivery, billing concerns and general queries.
  • Respond to customer questions and objections utilizing established service de-escalation techniques and endeavor to provide resolutions the first time around.
  • Maintain a high level of professionalism and build a positive rapport with each and every customer
  • Update customer information in the customer service database after each customer interaction.
  • Work with the management team to stay updated on product knowledge and stay updated on any changes in company policies
  • Make a positive impact on the company’s bottom line by problem solving and turning frustrated clients into repeat customers
  • Exercise retention efforts when appropriate

Job Requirements / Qualifications:

  • Must be at least 18 years of age
  • Ability to type at least 25 words per minute
  • Flexible schedule – with 24/7 availability
  • Overnight premiums from 10 pm to 6 am
  • High school or GED
  • Excellent command of English needed

What We Offer:

  • Hourly Pay with the opportunity to earn bonuses based on performance or through our employee referral program.
  • An employee assistance program which provides excellent medical, dental and benefits plans
  • Internal career advancement opportunities with JUMP Teleperformance Career Plan
  • Several discounts used on various services (Gym, Costco, etc.)
  • Paid Training

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs

** Please be advised, the employer frequently uses video interviewing during our pre-screen process. If you receive an email from one of our recruiters asking you to participate in a video pre-screen through Spark Hire it is part of our new pre-screen process!! **

-ML

Job Features

Job CategoryCall Centre

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