Rate: $20-23/h

Location: Remote; Work From Home

Hours: Shifts between 9 am – 7 pm

Type: Full-time; 5-6 Month Contract

Bilingual English-French Speaking Candidates will be prioritized

The employer is looking for a Bilingual Credit Analyst- WFH Contract to join its Credit Team. Reporting into the Operations Supervisor, the Credit Analyst will be part of a team performing financially based assessment activities. The right person will have good judgement, high emotional intelligence, and the ability to problem-solve and influence to find a mutually beneficial solution. You will have flexibility to work from home with the expectations that you will need to attend events and training. Details around the remote working program will be shared with you as part of the recruitment process. The expected start date will be September 25th, 2023 until Jan 31st, 2024 or earlier. Great Retention Bonus!!

Home Office Equipment Requirements:

• Equipment will be provided by the company
• Successful candidates will be pre-screened by our Tech Support team to ensure they meet all requirements to proceed, prior to being invited to the training.
• High-speed internet and MUST be hardwired connected from the computer to the modem. Minimum speed should be 50 MPBS download and 20 MPBS Upload.

What you will be doing:

• Provide exceptional customer service while responding to all inbound risk inquiries; including by not limited to the following call types:
• Pending applications due to fraud or credit risk.
• Credit Limit increases.
• Merchant support.
• Adjudication of applications pended for credit. Review to determine eligibility based on credit guidelines.
• Adjudication of select applications pended for fraud risk.
• Validate and verify applicants over the phone to mitigate application fraud.
• Review supporting documentation to confirm applicant identity, customer requests for increased credit limit assignment.
• Support merchants with completing the application process for point of sale/real time credit application process.
• Adhere to established departmental escalation procedures, Quality Standard Guidelines, and requirements and controls in relation to PCI compliance standards.
• Report customer feedback by adhering to established escalation matrix.
• Remain tactful and composed when handling conflict and stressful situations, while maintaining a high level of customer service and retaining goodwill.

Why you would love to work here:

• You have the opportunity to be a part of an award-winning, fast-growing company.
• Our innovative culture promotes ongoing learning opportunities.
• Great and passionate people in a very supportive environment.
• Comprehensive health and dental benefits.
• Competitive salary; commensurate with experience.

What you should have:

• Minimum of 1–2 years Customer Service experience, previous Call Center experience.
• Minimum of 1–2 years of experience in credit card or financial sector in Canada.
• Experience in credit lending/adjudication/collections in Canada, an asset.
• Experience in fraud detection/application verification/fraud investigation in Canada, an asset.
• Excellent communication skills (listening/verbal/written) with emphasis on active listening, probing and negotiation skills – interpersonal skills are essential.
• Demonstrated analytical and problem-solving skills within time restraints.
• Proficient in Microsoft Suite Applications with strong keyboarding skills.
• Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
• Demonstrated ability to exercise judgement skills required in dealing with moderately complex situations.

-AF