Collections Officer

North York
Posted 3 weeks ago

Collections Officer

Position Type: Full-time

Salary: $14+/hour (based on experience) + Commission & Bonuses

Location: North York

Shift times:  Days from 8:30 am – 5:00 pm Monday to Friday  |  Nights from 3:15 pm – 11:45 pm Monday to Friday

Employer Overview

The employer is a progressive company in the financial sector, with over 550 employees in 4 offices across Canada. They are currently seeking experienced hard working, enthusiastic, professional Collections Officers at their Toronto headquarters (Highway 404 and Sheppard).

Position Overview

The Collections Officer will provide debt recovery services for a variety of large clients. This involves
contacting consumers via the telephone to update accounts, negotiate settlements of loans and credit
card balances, process payment, answer consumer inquiries and provide necessary account related
information, and to comply with all regulatory and company policies at all times.


  • Make contact with consumers via the telephone to arrange payments for past due accounts
  • Handles each call as per call model but alters as call requires to ensure successful completion of the interaction
  • Complete initial trace work using online tools and account systems
  • Verify consumer information
  • Follow set regulations and guidelines set by provincial, federal and client specific directives
  • Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
  • Maximize revenue and achieve set goals and objectives


  • Willingness to learn
  • Fluent in English, both verbal and written
  • Professional, tactful and empathetic
  • Call Center experience is an asset


  • Competitive salary
  • Paid training
  • Great benefits, including medical, dental, and optical
  • Friendly and fun work environment
  • Opportunities for advancement

- T.V.

Job Features

Job CategoryCollections Officer

Apply Online

A valid phone number is required.
A valid email address is required.