Bilingual Content Review Specialist (Cambodian/Burmese)

Full-time
Yonge & Sheppard
Posted 6 days ago

Bilingual Content Review Specialist (Cambodian/Burmese)

Salary: $38K + Benefits

Shift Work Hours: Monday - Friday; 11:30 pm to 7:30 am

Location: Yonge & Sheppard

Language Requirements: Bilingual fluency in English and Cambodian/Burmese

Position Overview

The persons in this group focuses on working closely with internal Sales and Account Management teams as well as external clients, including small businesses and agencies to assist with operational tasks. Those in this position will be challenged with having to balance the day-to day service/support of our customers, while also identifying innovative ways to solve problems upstream and scale our operations.

Ideal candidates will be comfortable understanding policies and implement them on variety of workflows, have an appetite for scaled operations, a high comfort working with cross functional partners, and a strong analytical mindset. Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.

Core Competencies

  • Bilingual fluency in English and Cambodian/Burmese are essential, with any additional language desirable.
  • 0-1 years of work experience necessary
  • Basic project skills
  • MS Office skills
  • Excel (functions, pivots, data analysis)
  • Strong attention to detail                        
  • Quick learning and understanding of complex processes                     
  • Experience with social network (or similar programs)
  • Internet savvy
  • Curious and willing to contribute with ideas

Other Requirements

  • Good Analytical & Coordination skills are essential
  • Good interpersonal and communication skills
  • Strong keyboard skills
  • Ability to perform in adverse situations
  • Committed and descriptive about the content

Roles & Responsibilities

  • Accountable for the success and quality of the process
  • Ensures that the process is followed correctly in Service Operations
  • Help improve the defined processes as we create more automation and gather information
  • Ability to learn to work with customer internal tools
  • Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
  • Flexible to work in assigned shift timings as per process requirements

- S.D.

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